Frequently Asked Questions

You will need a valid ID, property registration papers, and any previous handover records. Ensure all paperwork is current before proceeding.

The process typically takes a few business days, depending on document availability and inspection scheduling.

You will need a valid identity card or passport, the original title deed, any existing lease agreements, proof of address and a completed handover form. KeySwitch will provide a detailed checklist and review each document for accuracy before proceeding.

The typical handover timeline is between 5 to 10 business days, depending on the complexity of the documentation and any required third-party clearances. We provide regular updates to keep you informed at every stage.

KeySwitch charges a handling fee of $250 for full coordination of the handover steps, including document verification and final delivery at your property location.

We assign a dedicated coordinator who oversees all necessary tasks, from initial audit to final key interaction. Regular progress checks and a clear communication plan help avoid delays and ensure each stage is completed correctly.

If any discrepancies or questions arise post-handover, our support team is available to assist for up to 30 days. We review any concerns, liaise with relevant parties and work to resolve issues efficiently.